Name(Required)
First
Last
SCRIPT: 'Hello sir/madam, this is [your name] from Cube Elevators. Thank you for your interest. May I have your full name please?' — Always start warm. Capture full name including surname.
Who am I speaking with? (Decision-maker) SCRIPT: 'Sir, just so I understand the project — are you the one finalizing the lift, or are family members or partners also involved in the decision?' Don't ask 'are you the owner?' directly — sounds rude. This question tells you whether to repeat the pitch later for spouse/business partner.
Address
SCRIPT: 'Sir, can you share the complete site address where the lift will be installed? Door number, area, landmark and city please.' For new construction, mention this is for our site engineer's planning visit.
Has the customer received quotes from other elevator companies? SCRIPT: 'Sir, just so I can give you the best comparison — have you taken quotes from any other elevator companies? Don't worry, I'll try to match or beat their offer.' Ask without judgment. If they say no, you have pricing freedom. If yes, dig deeper.
Which competitor brands and at what prices?
Capture brand name AND quoted price if customer shares both. Common competitors: Otis, Schindler, Kone, Johnson, Hyundai, Express, Kinetic, Hitachi, plus local brands. If they refuse to share price, write 'Brand only - price not disclosed'.
Is your construction new or existing? SCRIPT: 'Sir, is this for a new building under construction, or for an existing building where you want to add a lift now?' Tone matters — for new construction, talk about planning. For existing buildings, talk about retrofitting and shaft fitment.
If EXISTING building - Is there an old lift to be removed? SCRIPT: 'Sir, is there already an existing lift in the building that needs to be replaced, or is this the first lift?' If replacing — this is a HOT lead. They already accept the value of having a lift. Probe why they're replacing.
If existing lift to be removed - Which brand? Why replacing?
Capture brand name, age, and reason for replacement (breakdowns / no service / outdated / aesthetic upgrade). This is gold for your service pitch — you can position Cube as the better long-term partner with factory-direct support.
Are you constructing Lift Shaft? SCRIPT: 'Sir, do you already have walls built for the lift shaft, or is the lift going to be installed in an open space — like outside the building or in a stairwell?' If open space — we need self-supported structure (extra cost; mention this gently later).
Which material do you want to cover the structure with? For self-supported structures only. SCRIPT: 'Sir, since the structure is open on the outside, what material would you like for cladding — transparent glass for premium look, fiber polycarbonate for budget, or solid panels?' Glass is premium upsell. ACP is budget option.
How are walls constructed in the Lift Shaft? For walled shafts only. SCRIPT: 'Sir, what material are the lift shaft walls made of — RCC concrete, red brick, or ash brick?' Ash brick is weaker and we don't recommend it — flag this for site engineer.
Where is the available place for the elevator located in your building? SCRIPT: 'Sir, where is the lift planned — inside the building (no terrace access from inside), or outside the building (with stairs going to terrace)?' This affects mid-landing checks and final shaft dimensions.
Is the slab ( floor level ) and landing of the lift at the same level? For simplex (outside building) construction only. SCRIPT: 'Sir, when you exit the lift on each floor, is the landing at the same level as the floor of the building, or is there a step up/down?' Mid-landings need extra structural work and cost.
Recommended lift type for this customer AGENT NOTE — recommend based on building type:
• Traction MR: best for G+4 and above (commercial / apartments / high traffic)
• MRL (Machine Room Less): saves head room, ideal where rooftop space is tight
• Hydraulic: G+1 to G+3 home elevators — smooth ride, low headroom needed
• Screw: only G+1 (compact home elevators)
• Stair lift: retrofit on staircase, only when shaft cannot be built
Don't ask customer 'what type do you want?' — they don't know. YOU recommend, then explain why, then confirm.
What type of doors are you looking for? SCRIPT: Educate before asking. 'Sir, doors come in three types — Manual (you pull/push), Semi-Automatic (closes by itself but opens manually), and Fully Automatic (both open and close on their own). Which would you like?' Most home customers go semi-auto. Commercial goes full auto.
Safety Features Required (select all that apply) SCRIPT: 'Sir, our lift comes with overload sensor and emergency intercom as standard. Would you also like to add ARD for power-cut rescue, CCTV inside the cabin, or card access for security?' Tick everything customer agrees to — multiple upsells in one question. Position SAFETY as standard, PREMIUM features as add-ons.
Wheelchair Accessibility Required? SCRIPT: 'Sir, will the lift be used by anyone needing wheelchair access — elderly family member, patient, or specific accessibility needs?' Ask neutrally — don't assume. If yes — minimum 900mm door + larger cabin needed; flag for design team.
Reference Site Visit - Would customer like to see a working Cube elevator nearby? ASSUMPTIVE CLOSE — don't ask permission, ask for time. SCRIPT: 'Sir, we have 3-4 working Cube lifts in your area. I'd like to take you to one site to show you how it works in a real building — when are you free this week, weekend or weekday?' This is your strongest closing tool. Use it on every lead with score 6+.
Customer's Main Concern / Objection
AGENT NOTE: Capture in the customer's own words, not your interpretation. What is the customer most worried about — price, brand reputation, maintenance cost, post-sale service, time to install, power consumption? This is your homework for the next call — prepare counter-arguments and have your senior call back if the objection is serious.
Site Engineer Visit Required? SCRIPT: 'Sir, would it help if our site engineer comes to your location to take exact measurements and discuss best fitment? It's a free service — no obligation.' YES = high intent. NO = customer not serious yet.
